Really good experience at this dealership. Every one was very helpful. I didn’t feel pressured like you feel at many dealerships. John the financial manager was super helpful and just a nice guy. He really made everything easy and just went out his way to make this non stressful. I would definitely recommend this dealership to any of my family and friends. Thanks.
i bought a car from John and Jerry the car ended up needing work they fixed it for free even without a warranty gave me a loaner car the hole time and kept me updated with the car it was amazing such a scary situation and they did everything right it was awesome to work with a car dealer that really does take care of you! i will definitely be buying a car from them again!!! thank you so much
Very helpful and worked with me not having the best credit. Was able to walk out with keys and drive home.
Mary K Reid-Bradley
Knowledgeable personnel plus reasonable prices for used cars and trucks.
5 stars doesnt even begin to justify the amazing experiance have had with Universal Auto Sales and our salesman, John. We got a very nice 2012 Jetta for $8k out the door. The entire buying experience.. outstanding customer service.. even towards my 12 year old! John really went to bat for us on this nice little car and it more than paid off. After we took the car home we noticed that the head lights weren't working properly.. being the car was as is we wernt sure if they would even do anything but it was worth a shot to ask.. Not only was John able to get us back in and the lights fixed he was able to get us a loaner vehicle! We were driving one of my in laws vehicles and would have asked to do so again after just giving it back.. after going over the difficulty of trying to get other transportation again John made the loaner happen! John is the main reason we had such an amazing experience with Universal Auto Sales. I highly reccomend this place but more so recomend asking for John.. he really takes care of his customers!
Great experience. Went to multiple lots, looked at several cars, and drove 3 before I chose one all with Casey from the Fairgrounds lot. Thank you
10/10 would recommend! No one else in town was willing to help me out of the crappy situation I was in. This place was more then willing, to help me out and go the extra mile. Super friendly staff, they got me in a safe reliable car for low payments and very fast. They are very honest, I recommend Casey. He is the nicest, most easy person to talk to, and really listens. I enjoy my car, and know they will always take care of me
This family owned business, treats you like family! They make you feel comfortable, and not feel pressured to just buy a car. I was only there to look at a car and they were not over my shoulder pressuring me to buy it. Not like the big car lots telling you want you want to buy. I trusted this company to the point they had to get a key made and drive the car to my job the next day. Most people would want to drive away in the car they just bought, but they gained my trust just being there and having conversations most people would feel uncomfortable talking about. Not to mention, the options I received on how to make payments and getting a lower payment a month for my car. Thank you for the hospitality and making my girl I feel comfortable!
These guys are awesome. The customer service is on point with this company. They will go out of their way to make sure you are happy with your purchase
I recently bought a Chrysler 300 from fairgrounds universal auto and i couldn't have asked for a better experience. the two sales men were upfront about all of their vehicles and were unbelievably friendly and knowledgeable. they worked tirelessly to make sure i was approved for a car loan and even went above and beyond by delivering my vehicle to me from their dealership in Salem to my home in Tillamook. if i could rate them higher i would and will be recommending them to all of my friends and family as well as returning to them when i am in need of another car
Friendly staff willing to help people with bad credit. A couple weeks ago my girlfriend and I stopped in looking for a car. They had a good car that I could afford, and willing to allow me to make payments on the down payment on the car.